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Customer Service

Estimated Delivery Time

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen.

For example, if you order a costume, it will need 1-5 working days of processing time and then 6-9 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 8-17 days. And you can expect to receive it in 4-11 days if you select expedited shipping (3-6 days).

(There is different processing time for different item. We will try our best to prepare the item ASAP after you place an order on our website)

Shipping Time

We are excited to offer international shipping for most destinations of the world.

We have 3 options for international delivery. To have your order sooner, you can pay a little more for our expedited service, or if you are not in too much of a hurry, select our free shipping option and you can enjoy the special offer.

You don't need to worry about your order. It would usually arrive on time unless there are unpredictable factors (bad weather etc.) which cause delay. We do appreciate your understanding in this matter.

Return Policy

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

Please talk to us if you are unsatisfied with a product or the service you have received from us. Our customer service will offer you a return address. After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel. Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy.

Once you have done the return, please inform us about your return tracking number and the courier so that we can receive the returned item and refund you in accordance with the Return Policy soon.

If you have any question, please feel free to contact us at service@cosplayes.com.